Location: Brandesburton, East Yorkshire
Reports To: IT Manager
The Role:
We are looking for a highly motivated Systems Administrator seeking to make an immediate impact to our organisation. As a member of our Technical Services team, the successful candidate will be innovative, collaborative and driven and ultimately responsible for providing 3rd line ICT support to the business.
Working to ITIL principles, the successful candidate will be working with all infrastructure servers and services and assist with monitoring all to ensure a high level of support and continued operational effectiveness for all users.
Key Responsibilities:
- Perform in-depth diagnostic tests and troubleshooting including root cause analysis to identify customer issues and determine resolution pathways
- Maintain an accurate record of all issues encountered, the corrective steps undertaken and any resolution(s) found, contributing to the Solutions Database
- Maintain the customer service levels as offered in the enterprise Service Level Agreement (SLA)
- Assist with the configuration, administration and management of servers, operating systems, applications, networks (LAN and WAN) and telecommunications infrastructure
- Assist the IT Support Technicians in resolving user support requests and acting as 3rd line support for these services and support requests
- Attend educational programs, workshops and seminars to stay abreast with developments in the ICT industry
- Contribute to strategic projects as identified by the Infrastructure & Security Manager
Essential Skills:
- A Computer Science or related degree or qualification, or relevant work experience
- Customer focused with excellent interpersonal and communication skills
- Hands on, flexible and pro-active approach with willingness to learn and share knowledge with colleagues
- Flair for problem solving and methodical approach to issue diagnosis
- Well organised with excellent time management skills and ability to work with minimal supervision
- Excellent knowledge of Windows Operating Systems (Client and Server) including builds, upgrades and maintenance
- Knowledge of Windows Server usage functions – IE: Active Directory, Group Policy, and WSUS
- Knowledge of Microsoft 365 services – IE: Entra, SharePoint, Exchange, Teams
- Excellent knowledge of mobile device and application management across Apple and Android platforms
- Good understanding of Hypervisor technologies, specifically VMware
- Good understanding of networks (LAN, WLAN and WAN) and network services and configurations including DNS, DHCP, VPNs, VLANs and Firewalls
- Full driving license and access to own transport
- Experience with security management solutions, including endpoint protection
- Experience with VoIP telephony systems
Desirable:
- ITIL Foundation Certified
- Experience with Red Hat Enterprise Linux / Centos operating systems
- Intune / Workspace One Mobile Device Management
Principle accountabilities:
- Minimum of 2 years’ experience in a similar role
